Privacy Policy

Effective Date: 2025-01-13

At Rollz Delight, we value the privacy and security of our customers and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our restaurant, interact with our website, or use our services.

By visiting our restaurant or using our online services, you consent to the collection and use of your personal data as described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you place an order, make a reservation, or sign up for our newsletter, we may collect personal  details such as your name, email address, phone number, billing address, and payment information.
• Usage Data: We may collect information about how you use our website, mobile apps, and services, such as IP addresses, browser types, device types, pages visited, and time spent on those pages.
• Transaction Data: When you make a purchase or reservation, we may collect data regarding your orders, payment methods, and transaction history.
• Feedback and Communication: If you contact us via phone, email, or social media, we may collect the content of your communications with us, including feedback, reviews, and inquiries.

2. How We Use Your Information

We use the collected data for the following purposes:

• To process and fulfill your orders, reservations, or inquiries.
• To improve the quality of our services and customer experience.
• To send promotional emails, newsletters, or special offers (with your consent).
• To respond to your questions or feedback and provide customer support.
• To manage and improve our website, mobile apps, and marketing efforts.
• To comply with legal and regulatory obligations.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal data from unauthorized access, alteration, or destruction. These measures include encryption, firewalls, secure payment gateways, and regular audits of our data security practices.

However, please note that no data transmission or storage method is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following situations:

• Service Providers: We may share your information with third-party service providers (e.g., payment processors,  delivery partners, or marketing platforms) who assist us in operating our      business and delivering services to you. These third parties are required to maintain the confidentiality and security of your data.
• Legal Compliance: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger,  acquisition, or sale of our business or assets, your information may be transferred as part of the transaction. You will be notified via email or a prominent notice on our website if such a transfer occurs.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These tools help us track website usage, improve functionality, and customize content. You can control cookie settings through your browser, but please note that disabling cookies may affect your ability to use certain features of our website.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the  personal information we hold about you.
• Correct: Request correction of any  inaccurate or incomplete personal information.
• Delete: Request the deletion of  your personal data, subject to legal and operational constraints.
• Opt-Out: Unsubscribe from marketing emails or newsletters by following the unsubscribe link in the email.

To exercise these rights or for any other privacy-related questions, please contact us at info@rollzdelight.ca.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under the age of 13, we will take steps to delete it as soon as possible.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

[ROLLZ DELIGHT]
Email: info@rollzdelight.ca
Phone: 9056887200
Address: 495 York Rd, Niagara On the Lake, ON, Canada, L0S1J0

Thank you for choosing Rollz Delight. We are committed to ensuring your privacy and providing a safe dining experience.